VoIP business phone system
Call, text, message, and meet—all in one app.
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Modern business phone system, powered by smarter VoIP
Dialpad delivers reliable calling and advanced features for distributed teams worldwide. Rated a top VoIP provider with more than 2,600 5-star G2 reviews.
All the VoIP phone system features your business needs—and more
Dialpad isn't just a business phone VoIP solution. It's a fully unified business communications platform that comes with every communication channel (internal and external) that you need.
A business phone that scales with you
Dialpad makes scaling your communications easy. As your team evolves, your phone system adapts—without complex hardware or lengthy setup. Add or remove users, adjust routing, and manage numbers from a single dashboard. A flexible VoIP phone system designed to support your business today and as it grows.
Set up your business phone system with the tools you already have
Dialpad’s cloud-based IP phone service gets you up and running fast—without new hardware or complex installs. Your team can use the devices they already have, and new features roll out automatically. It’s a simpler way to manage your phone system for business with less overhead.
Robust security
Not only do you have in-call security controls like the ability to mute participants, remove unwanted guests, and more, Dialpad also has robust encryption and security standards. It's used by businesses and organizations across highly regulated industries like law, healthcare, real estate, and more.
HD call quality
Dialpad’s unique dual-cloud architecture lets you make high-definition phone calls across different devices, from around the world, and long-distance rates are cheaper too. (The more amazing thing is that Dialpad can provide crystal-clear call quality with fewer data centers compared to other VoIP phone providers because we’ve designed our telephony system more efficiently.)
Unlimited call recordings
Call recordings can come in handy, especially in the event of a dispute, and can also give new sales or customer support employees examples of what to do. You get unlimited call recordings and real-time transcription as standard with any Dialpad plan!
Truly unified communications
With Dialpad, you can handle all your internal and external communications in one easy-to-use platform. Make phone calls, have video meetings, send SMS/MMS text messages, and more from the desktop or mobile app.
Integrations with your favorite apps
From Salesforce to HubSpot to Miro and Clio, Dialpad integrates with a wide range of business software to streamline your workflows. For example, you can make phone calls from right inside your CRMs, and they'll even auto-log your activities like calls and texting.
Built-in AI
One unique thing about Dialpad: its proprietary artificial intelligence, which is built right into the platform. It gives you automatic call transcriptions that you can turn on and off (if you want a record of online meetings or conference calls) and even sends you an automated post-call summary email with follow-up items!
Smart routing
Dialpad brings intelligent routing to your telephone systems VoIP setup, making sure calls get to the right person quickly. Build an auto attendant with rules based on availability or skill level, perfect for teams with multiple departments or high call volume. Call forwarding lets you send calls to up to five numbers, so you can stay connected without sharing your personal phone. It’s flexible call management powered by a modern IP phone service.
AI Agents built on enterprise-grade communications
As enterprises adopt voice AI agents for roles ranging from AI receptionists and appointment schedulers to customer support and sales qualification, performance depends on the platform beneath them.
Built on native cloud telephony (not bolted-on voice APIs), Dialpad AI Agents operate directly within Dialpad’s enterprise communications platform, delivering:
Lower-latency conversations
Higher transcription accuracy
Real-time decisioning
Seamless human handoffs
Full call control (hold, warm transfer, escalation)
Voice AI agents perform best when integrated into communications infrastructure.
Not just a VoIP phone system
Dialpad unifies all your communications—calls, messages, meetings—into a single, streamlined platform that works for small teams and enterprise businesses alike. Our Enterprise VoIP capabilities deliver the flexibility, security, and scalability large organizations need, while keeping setup and management simple for businesses of all sizes. Consolidate tools, reduce subscription costs, and see how effortless it can be to get started with Dialpad.
Frequently asked questions about VoIP phone systems
Generally speaking, you do need a reliable Internet service to receive and make VoIP calls. However, VoIP technically doesn’t have to run over Wi-Fi. It’s possible to set up a self-contained VoIP network of dedicated IP lines, in which phones can communicate with each other as long as they share the same IP based network. The downside is that this will cost you a lot more, and it’s not really suitable for large, multi-location businesses. If you’re considering the move to VoIP, it’s best to ensure you have a good Internet connection.
VoIP providers typically charge on a per-user per-month basis, costing around $25 on average. Dialpad beats this with a basic price of $15 per seat, which includes an unlimited calling plan (US and Canada), call controls, custom voicemail greeting, voicemail transcription, and plenty more.
Installation is free, because there’s nothing to install! You get a free local number when you sign up. You can buy dedicated IP phones if you want to, or just use a special adapter with your old phones.
Cost
It’s possible to get a VoIP service free of charge, but most are not ideal for business use. And some “cheap” VoIP options will make you pay for basic features as add-ons. Do your research and make sure you’re getting the best value for your money.
The features your business needs
There’s no point paying good money for a phone system if it doesn't have what your business needs. Even if a phone system has advanced features, if you don't end up using them, that'll end up being a waste anyway. And if you don't have plans to have remote or hybrid workers, then you might end up being fine on an on-premises system. Always sign up for a free trial if possible to test it out yourself first.
The mobile app
If you want flexible working options, then you’ll definitely want one of these— it’ll make life much easier for remote workers, whether they use company or personal mobile devices. An app like Dialpad’s enables you to work from anywhere with all your communications in one handy platform. It’s available for iOS, Android, Chrome, and as an Extension.
Ease of integration
Integrations bring all your most-used apps into one place, streamlining all your tasks and saving you from having to do repetitive data entry. Dialpad integrates seamlessly with popular apps such as Google Workspace, Microsoft 365, and Salesforce, and also has an open API for building your own integrations.
It’s not technically a disadvantage, but the main thing is that you’ll need a fast and stable Internet connection. If you struggle to get a consistently stable Internet connection or bandwidth, you may need to invest in a Wi-Fi booster.
Most business VoIP providers offer a streamlined onboarding process that includes account setup, number provisioning, user onboarding, and configuration of call routing or integrations. Modern cloud phone systems are designed to minimize technical lift, giving admins intuitive dashboards to manage users and settings while providing guided setup resources, online tutorials, and access to support teams. For more complex environments—such as multi-site organizations or companies with advanced routing needs—providers often offer professional services or dedicated implementation specialists to ensure a smooth transition.
For most small businesses, getting set up with Dialpad is easy and can be done in minutes. Both admins and users will have access to web and live chat support (plus 24/7 phone support if you're on the Pro plan), in addition to an online Help Center that can walk you through tasks (like setting up voicemail and call management features). If you have an especially complicated setup—which is rare with small businesses—our Professional Services team is here to help.
For mid-size and enterprise organizations, Dialpad offers a more guided and scalable onboarding experience designed to support larger teams, complex call flows, and multi-location deployments. Dedicated implementation managers work closely with your IT and operations teams to ensure a smooth rollout—from number porting and integrations to custom routing logic and security reviews. Enterprises also benefit from advanced administrative controls, priority support response times, and access to customer success resources that help you optimize adoption and ongoing performance across the organization.
Whether you're deploying Dialpad for 20 users or 20,000, we offer onboarding and support options that match the scale and complexity of your business.
Basically, private branch exchange (PBX) is a more traditional type of on-premises phone system that requires hardware in your office. They used to only be able to make phone calls internally, but today, PBX phone systems allow you to make external calls too.
While VoIP and PBX are not mutually exclusive (PBX is a type of phone system while VoIP is a type of technology—that some PBX phones use), there are some differences to bear in mind. VoIP doesn’t need you to have on-premises phones or hardware—usually, it’s hosted in the cloud and lets you make phone calls over the internet on your cell phone or computer.
One big difference between PBX and VoIP is the cost. Setting up a PBX network is complex and expensive. For starters, you’ll need to invest in hardware like compatible headsets and handsets, adapters, routers, and a power supply—as well as covering the costs of installing the necessary supporting infrastructure.
VoIP, on the other hand, just requires a router that can handle high-quality calls, compatible phones and devices, and your software. Basically, you need good Internet. Unlike PBX, you don’t even need to call customer support or a technician to install the system. Ongoing costs after that are also low, since hosted VoIP requires minimal maintenance, and its subscription costs are comparatively modest.
VoIP phone calls have bandwidth requirements, so you’ll need to take this into account when choosing your business phone system. To handle 10 quality VoIP phone calls at any one time, for instance, you’ll need about one megabyte of dedicated bandwidth as a minimum. Generally, you should have at least 100 kbps of upload and download bandwidth for each VoIP line.
Yes! Unified communications, or Unified communications as a service (UCaaS), has been the focus of much attention among businesses, especially in recent years, and for good reason.
No one wants to have five different business communications tools on their phone, or have to open a different window for messaging, telephony, and virtual meetings. Things get cluttered.
With a wireless business phone system like Dialpad, you can access different communication channels whether you’re on a Mac, PC, iOS, Android, Chrome browser, or even a desk phone. You can flip a call between devices with no interruptions or switch from a messaging thread to a video call, and so on. Basically, with a unified communications tool, you’ve got options.
Not to mention that it also makes paying all those bills easier, since you just have to pay one subscription fee for one platform, as opposed to paying five different invoices for five different tools.
VoIP phone services do need a reliable, high-speed Internet connection to let you make and receive high-quality calls.
Businesses with good internet connectivity should have no problems using VoIP, and there are other considerations too. If you mainly have phone calls or voice-only calls, that’s easier on your Wi-Fi than if you have video meetings all day.
Of course, not every place has good Wi-Fi or free Wi-Fi, even. That was always the little asterisk with “working from anywhere.” Today, with 5G, you have a connection that’s often better than Wi-Fi when you’re on the go. Having a 5G is, in many ways, the “new Wi-Fi”—and what’s really going to be key for remote work in the future.
VoIP technology is generally very reliable. VoIP services tend to require minimal maintenance, since they’re provided via the cloud and the service provider takes responsibility for maintaining systems and ensuring uptime.
All you really need to actually use VoIP phone services is a robust and fast Internet connection, whether you’re in the office or working remotely.
A VoIP-based small business phone system is one of the best small business phone system options available today. Modern small business VoIP phone systems offer numerous advantages over traditional landlines. They’re cost-effective, with modest monthly fees and virtually no maintenance expenses, and they’re also reliable, flexible, and easy to set up—often in just minutes.
Because VoIP runs over your existing internet connection or local area network, it removes the need for expensive hardware and gives small teams access to features like call routing, voicemail transcription, mobility, and integrations that were once reserved for enterprise systems. For companies looking to scale efficiently, a small business phone system built on VoIP technology delivers the performance and value growing organizations need.
For small and medium-sized businesses that already have PBX systems, VoIP does everything that PBX does and more, since it offers many advanced features—without the accompanying installation and maintenance costs. VoIP phone systems can also scale much more easily with your business as you grow.
Traditional landlines use a technology known as the Public Switched Telephone Network (PSTN) or Integrated Services Digital Network (ISDN) instead of the internet. Compared to VoIP calls, traditional phone calls require physical infrastructure, which means they cost more both to set up and maintain.
No! All VoIP phone systems should come with softphone apps that work on mobile phones and computers. (If they charge you for this app, run.)
This means you can make phone calls via the internet using the desktop or mobile apps without having to buy extra dedicated hardware.
(You might want to have an ethernet cable as a backup so that you can keep making VoIP calls if the Wi-Fi ever goes down.)
A cloud-based phone system allows you to make phone calls through a cloud service provider (instead of the traditional phone line) and VoIP refers to the technology that enables this.
VoIP technology can be used in different ways, such as through a PBX (public branch exchange) or hosted through a third-party cloud provider. This means a virtual pbx phone system would be considered a VoIP phone system if it supports VoIP. Put simply, cloud phone systems are a type of VoIP phone system.