Power dialer
If your outbound team has to dial hundreds of phone numbers every day, then Dialpad Sell's power dialer feature, inside Salesforce, is one of the most powerful cold calling automation tools you can have.
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Power dialers for sales teams
A power dialer automates the process of making phone calls. It’s an essential tool for many sales teams that frequently make a high volume of outbound calls.
The power dialer automatically dials the next phone number on your outreach list right as you hang up the previous call. Basically, it saves your reps from having to click or select the next number to call. No more manual dialing.
(Power dialers can be programmed to automatically call the next number when the agent or customer terminates the current call, and also to move onto the next call on its list if there’s no pickup or if there’s no live connection because the number is busy.)
We got the power dialer, and all of a sudden, we were able to start calling 80% of our leads within five minutes.
Tania Cardenas
Senior Sales and Operations Manager, Camino Financial
With Dialpad Sell, you get more than a power dialer
Not only do you get a robust power dialer with Dialpad's Salesforce integration, there's also a range of other AI-powered collaboration and sales engagement functionality:
Live guidance for sales reps on calls
With Dialpad's AI Playbooks, coaches and supervisors can track rep adherence to sales methodologies like BANT, SPICED, and SPIN more easily.
Dialpad AI can automatically suggest questions and phrases that they need to say during a call (e.g. budget or purchase timelines), understand whether the behavior was met, and check the task off the list.
Integrations with CRM and other tools
Your power dialing system isn’t the only tool your team is using, and your power dialer should integrate with these tools. Dialpad integrates with popular apps like Salesforce CRM, giving you a power dialer right inside your CRM dashboard. Streamline your call center workflows, and empower your team to make more calls—in less time.
Call recording
An essential supporting feature for sales outreach is the ability to monitor and record calls. In Dialpad, you can record calls and also make a “playlist” of calls to highlights where improvements can be made for your team.
Voicemail drop
With so many prospects to call, sales reps can waste a lot of time leaving personalized voicemails. To save time—and increase the chances of having an actual conversation with a prospect—Dialpad's voicemail drop feature allows reps to "drop" pre-recorded messages into a call as soon as a prospect’s answering machine starts. This way, reps don't have to spend time reciting a message every time.
Real-time call monitoring
Dialpad's unique built-in artificial intelligence technology transcribes live calls and provides sentiment analysis—in real-time. For supervisors who oversee large teams of outbound agents, real-time call monitoring is a powerful way to oversee multiple active calls more effectively.
Multi-country call campaigns
Because Dialpad has a global voice network built right in, agents can do international calling using power dialers—right from the same platform.
How to set up Dialpad’s power dialer in Salesforce
Once you’re on the Dialpad Sell plan, you can easily set up Dialpad’s power dialer for Salesforce.
First, you or an admin who has Salesforce.com (SFDC) admin access will need to set up the initial integration. Then, make sure your agents have the Dialpad Everywhere widget in Salesforce Lightning. Here’s how to do that in a few simple steps:
In your Dialpad account, go to Admin Settings > Company Settings > Integrations.
Then, go to Salesforce Options and choose Configure > Powerdialer > EnableSalesforce Powerdialer
That will allow you to link your Salesforce account with Dialpad, and then to sync your reps and contact centers.
Once this is enabled, go to Settings and set any other required factors like call wrap-up times.
Make more outbound calls in less time with a power dialer
Cold calling and automating follow-ups can be a good way of sourcing new customers—but this strategy is notorious for low success rates, which means it’s basically a volume game.
An auto dialer can help streamline your cold calling efforts and empower your agents to connect with more people, more quickly.
With Dialpad Sell, you get not only a power dialer but also features like voicemail drop, SMS and MMS, custom caller IDs, call recordings, CRM integrations, and more.
Need a power dialer?
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Power dialer FAQs
Both types of dialers can automate the process of making calls and help improve efficiency, but there are some key differences between the two.
Predictive dialers use algorithms to predict when an agent will be available to speak with a customer, among other factors, and will then place the call accordingly. This means that agents spend less time waiting for calls to come in, and more time speaking with customers. However, it also means that there is a higher chance of customers being placed on hold or getting voicemails, as most systems are not yet perfect.
Power dialers don't use algorithms to predict when an agent will be available. Instead, they simply place calls as soon as they are made. This means that agents may have to wait for a few seconds between calls, but it also means that there is a lower chance of customers being placed on hold or getting voicemails.
In most jurisdictions, the answer is yes, power dialers are legal. However, there are some important exceptions to keep in mind.
In the United States, the Federal Communications Commission (FCC) has strict rules about how automated dialing systems can be used. These rules are designed to protect consumers from unwanted telemarketing calls.
The FCC requires that all automated call systems have what's known as an "opt-out" mechanism. This means that consumers must be given a way to immediately stop receiving calls from the system. The opt-out mechanism must be clearly disclosed to consumers at the beginning of each call.
In addition, automated call systems may not be used to make calls to emergency numbers (like 911), or to numbers that are on the National Do Not Call Registry. Violating these rules can result in significant fines from the FCC, so it's important for companies using power dialers to make sure they understand and comply with all applicable laws and regulations.
There are also laws and regulations governing how power dialers can be used in other countries. For example, in Canada, the Canadian Radio-television and Telecommunications Commission (CRTC) regulates telephone solicitation calls. The CRTC requires that all automated call systems have an opt-out mechanism, and that calls can only be made during certain hours (between 9am and 9pm local time).
So if you're planning on using a power dialer, it's important to check with your local authorities to make sure you're following all applicable laws and regulations.
Dialpad's power dialer feature comes with its Salesforce integration, so you'll need to be on one of the Dialpad Sell plans.
It depends. A power dialer is a tool that helps salespeople make more calls in less time, while a CRM (customer relationship management) system is a tool that salespeople use to manage their customer relationships and sales pipeline.
The answer depends on how you like to work and what your business goals are. Most businesses that have a large client base will need a CRM regardless because it helps them track their customer relationships and pipeline.
If you have a high-volume outbound sales team that has to make a lot of calls every day, then you should have a power dialer as well.