Meeting notes app
Looking for a meeting notes app or AI note taker? Why pay for a separate tool when your business communications platform can take notes for you? That’s exactly what Dialpad's AI-powered communications platform can do.
Try it free for 14 days.
How do conventional meeting notes apps work?
Whether you’re taking part in face-to-face or virtual team meetings, it’s useful to have some way of keeping track of what’s been said. It lets you keep a record of what was discussed and what decisions were made, and also helps your team collaborate and follow up after the meeting. That’s where a meeting note-taking app can be very handy.
Conventional meeting apps typically let you type notes into them while your meeting is happening. Some of the good ones will have cute organisation functionality that lets you sort through your different meeting notes files.
But that’s the thing. You still have to write down / type those notes yourself.
What if your meeting notes app could transcribe what’s being discussed—in real time—and even log action items for you using AI?
What if the “best meeting minutes app” wasn’t just a meeting notes app?
More than just a meeting notes app
Dialpad isn’t just a note-taking app or business phone system. It’s a collaboration and customer engagement platform that is powered by industry-leading AI and lets you handle pretty much any communication channel you use for work, no plugins or add-ons needed. Here’s just a taste of what it can do.
Real-time transcription
Even the fastest typist who doesn't slack at all during meetings is probably still not quite as fast as a real-time voice transcription feature. And Dialpad can transcribe meetings—and customer calls—for you with a click or tap.
Instant post-call summary
The best part? Dialpad automatically sends an AI-generated post-call summary to all the attendees, along with a transcript, follow-up action items, and the audio recording (if you turned on call recording). The best part? The transcript is searchable, so even if you only remember a specific word or phrase, you can just plug it into the search bar and skip to that part of the transcript or recording in seconds.
Works across desktop + mobile
Not every team member uses the same devices. With Dialpad, you can work from anywhere, no matter what computer or smartphone you’re on. From Android to PC, to Mac to iOS devices like iPads and iPhones, it works on all of them.
All your communications in one place
Make phone calls, have video meetings, and send SMS/MMS and instant messages, all from Dialpad’s desktop or mobile app. Or, just log in on a web browser—no downloads needed.
Robust security
Dialpad’s customers range from healthcare practices to law firms and higher ed institutions. And a big reason for that is its in-meeting security controls and compliance certifications. HIPAA? You got it. GDPR? Of course.
Start having more productive meetings
Take Dialpad for a test drive now! It takes just a few minutes to sign up for a 14-day free trial, and you'll be set up with a virtual business number too. Or, book a personal walkthrough with our team!
If I know I’m going into a long conversation with a client, I can focus on the conversation because Dialpad will send me a transcript with highlights after the call. It saves me time, because typically with every client call, I’ll go in and start dictating notes. Now I have the whole conversation available in text.
Steve Miller
Owner and Attorney, Miller Law Firm
A few more things businesses love about Dialpad
Integrations with your favourite tools
From meeting note apps like Evernote to everyday tools like Google Docs, Google Calendar, and Microsoft Outlook, Dialpad has a wide range of integrations that’ll reduce the amount of data entry you have to do and streamline your workflows. Want to build your own custom integration? You can do that too with the API.
Easy setup
Whether you want to buy more phone numbers, add new users to Dialpad, or manage your voicemail settings, it’s easy to do all of it right from your online dashboard. No need to contact a customer support team, no IT help needed.
Works around the world
Get excellent call quality, no matter where your team members are located, thanks to Dialpad’s unique dual-cloud architecture and global voice network.
👉 But what does it actually do?
Learn more about what Dialpad AI is doing for businesses and organisations across industries like healthcare, real estate, and higher ed.
Dialpad: Not just your average meeting minutes generator
Whether you’re a startup or a global enterprise, Dialpad can make your meetings more productive and let you focus on the conversation instead of on taking notes, thanks to its meeting notes AI and other advanced collaboration features.
Not only are all your communications gathered in one convenient place, it also gives you a robust digital workspace that connects you with team members, clients, prospects, partners, and more—around the world.
With a range of pricing plans that are cost-effective and flexible, Dialpad is designed for both nimble small businesses and Fortune 500 corporations. It's easy to use, easy to customize—and massively scalable. Try it out now!
Focus on the meeting, not meeting management
Book a personal walkthrough or take a self-guided interactive tour of the app first!
FAQs about meeting notes software
It really depends on who you ask, but for the most part, call notes and call summaries are pretty much the same thing.
If you're using Dialpad, for instance, your automated post-call summary will give you a convenient overview of everything that were discussed in a meeting—including a searchable transcript, the meeting recording (if recording was turned on), highlights and excerpts, action items, and more.
Most people would consider these your call notes.
Some folks do think of call notes as summaries written by humans, who took time to interpret things that were discussed and offer their own commentary and insights as well. Of course, this is a little different (and much harder to automate). But even if you prefer this type of manual note-taking, it's still helpful to have a meeting notes or transcription tool like Dialpad, which will let you review the recording and transcript as you draft up that summary. (Unless you're a very fast typist and don't need it at all, but that's pretty rare, even if you’re working with meeting notes templates.)
That depends on the specific transcription app you’re using. In the case of Dialpad, the answer is yes—Dialpad can record and transcribe as many conversations as you like.
If you want to record the entire call, you can just hit the Record button on your screen at the beginning of your meeting. (Alternatively, if you just want to record a specific part of it, you can just hit the Record button later on when the discussion reaches the part that you want to record.)
If you're in a business with compliance requirements, for example if you have contact centre agents that take payment information over the phone, you can also use Dialpad's API—there's an automation that will know to toggle recordings off when it detects that sensitive information is being discussed (like credit card information). Again, thanks to Dialpad's AI and speech transcription technology!
Yes, you can turn off Dialpad's AI or the call recording feature (or both) if you don't want a meeting to be transcribed or recorded. (You also have the option of deleting transcriptions and recordings that you saved previously.)
As a whole, Dialpad can help you maintain compliance with various data protection regulations including GDPR and HIPAA by keeping data secure. This applies regardless of which device you’re using to access your Dialpad account.
There are a few basic items that are always included in Dialpad's meeting minutes or post-call summary.
Dialpad records the list of attendees automatically by default, so you don’t need to worry about configuring the AI to do it for you. It also includes the searchable transcript (if you turned the AI on—if you didn't, you'll still get the post-call summary but it just won't include the transcript).
There's also a list of highlights or excerpts, and a list of action items in those meeting minutes, so everyone knows which steps need to be taken going forward.
With Dialpad, you can. Dialpad makes it easy to share notes with teammates and stakeholders, using whichever channel you’re most comfortable with. For example, you can share meeting notes in the form of an email, or you can post them in a team group chat for quick access.
Having accessible notes is particularly important for remote and hybrid teams, since you can't just tap a teammate on the shoulder to ask them something about the meeting. This kind of automation takes one of the most repetitive and low-value tasks (data entry) off your teams' plates, and lets them focus on actually collaborating instead.
(There are standalone note-taking apps, like Otter.ai, Hugo, Evernote, and Onenote, but because they're either purely transcription apps and notes apps, they don't have the communication functionality built-in. You have to set up integrations with other communications platforms—Otter.ai has a partnership with Zoom Meetings, though it isn’t free of course—pay for separate tools, manage separate tools... Which means you lose the benefit of having a fully integrated and unified platform.)
With Dialpad, you don’t actually have to keep track of anything manually. The software takes care of that whole workflow for you, leaving you free to focus on more important things that need your attention.
For example, it assigns each transcript automatically to the meeting it recorded, and you can just log into a browser or open the app to access all your past meetings and conversations in the Call History tab.
It doesn't just record audio either. If you're in a video meeting, but worried a text-only transcript won’t capture the full extent of what was discussed, like design mockups or screen shares, Dialpad's call recording function lets you record both the audio and video. For particularly important meetings or training sessions that you want to save, this is a helpful supplement to the transcript Dialpad generates for you.
Dialpad has lots of different integrations for a variety of use cases (like a direct routing integration with Microsoft Teams)—though our native meeting transcription feature replaces the need for any transcription apps.
Our own transcription functionality leaves no gaps that other apps would need to fill. It takes your notes for you, gives you meeting summaries, generates transcripts, and much more, meaning another transcription app would just double up what Dialpad is already doing.
Along with its many native integrations, Dialpad also integrates with Zapier and has an API if you want to integrate it with project management and kanban tools like Asana and Trello.
And as we mentioned above, Dialpad integrates with Google Calendar and Outlook to let you create calendar events with automatically populated meeting links and which you can add the meeting agenda to.
No, not necessarily. Not all recording software has meeting minute functions, nor do they all come with sophisticated AI technology.
Even if a piece of recording software does offer meeting minutes functionality, you’ll need to check that their NLP (natural language processing) technology is accurate enough to be reliable. Dialpad's AI, for instance, is one of the most accurate out there when it comes to transcription—even more accurate than almost all competitors out there.
So no, you can't just use any recording software for creating meeting minutes. Generally, it's best to have a platform with built-in AI and speech recognition + natural language process technology that can transcribe meetings for you. All the other cool AI functionality flows from there: If your platform can transcribe, then that makes it possible for it to pick up on important topics and action items for you in the post-call summary, and so on. The transcription is a key building block for a good meeting notes app that can "take notes" for you.