MEET DIALPAD

The AI-Powered Customer Intelligence Platform

Bring everyone together around the customer with powerful AI tools like live coaching and real-time script recommendations.

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Ai Customer Intelligence Customer voice and chat support

Loved by global brands big and small

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Truly unified

Call, message, meet and support your customers—all in the same beautiful workspace.

AI native

Boost productivity with built-in AI that transcribes calls, coaches agents, predicts CSAT, and more.

Customer first

Respond to customer requests across channels like Apple Business Chat—without ever leaving Dialpad.

CUSTOMER ENGAGEMENT

Provide the best customer support at every step

Dialpad’s AI Contact Centre helps solve customer requests up to 23% faster with built-in tools like sentiment analysis and live agent coaching. It’s one omnichannel workspace for managing all your voice and digital customer interactions.

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Screenshot of Dialpad’s real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call

BUSINESS COMMUNICATIONS

Everything your team needs to stay connected

Dialpad makes it easy for hybrid teams to call, message, and meet on any device and from anywhere. Plus, it’s easy to scale—deploy new users and global offices in minutes.

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TRULY UNIFIED

It all happens on one Ai-powered platform

Dialpad brings together your phone, messaging, video meetings, and contact centre. Streamline IT management, and connect your teams and customers in one beautiful workspace.

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Screenshot of Dialpad's support analytics dashboard

Enterprise-grade features you can count on

That means our carrier-grade infrastructure keeps your teams up and running, day and night.

100% uptime SLA

That means our carrier-grade infrastructure keeps your teams up and running, day and night.

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Pre-built integrations

Dialpad pairs perfectly with all the apps you love like Salesforce, Zendesk, and Google Workspace.

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Real-time analytics

You’ll have complete visibility into usage and adoption across global offices.

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Award winning & top rated

4.3

4.4

"Dialpad gives us a single communications platform for our team and customer conversations."

Jamie Barcia

VP of Information Technology, RE/MAX

Meet our customers

Connect your entire business with Dialpad

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Customer intelligence platform FAQs

A customer intelligence platform (CIP) gathers detailed customer data from different internal and external information sources, and then uses artificial intelligence and machine learning to analyse that data and produce actionable insights.

Customer intelligence (CI) helps business leaders determine the best and most effective ways to interact with customers. It can improve responsiveness to changing customer and market trends and call attention to potential business growth opportunities.

An effective customer intelligence platform can help you make more data-driven decisions on how to better personalise customer experiences. This can have a significant positive impact on customer loyalty, and can also lower customer churn rates.

Learn more about customer intelligence and its benefits.

A customer intelligence strategy is a plan for a company to collect, analyse, and apply customer intelligence data across the organisation, with the ultimate goal of improving the customer experience. This strategy may require a solution that can reliably gather behavioural and transactional data from a range of communication channels and use artificial intelligence and machine learning to analyse the results.