“Dialpad frees us to sell and service faster, whether we're at our stores or sitting at HQ.”
Francisco VelozIT ManagerRead moreRETAIL PHONE SYSTEM
Retail communication software
Call, message, and meet from a single retail communication platform. VoIP phone system features like call routing, ring groups for departments, and auto attendant help create seamless customer experiences for retail stores.
Loved by retail teams around the world
SET UP IN MINUTES
Get your store up and running in no time
Easily migrate to the cloud
Reduce IT overhead with a modern business phone system that takes minutes to set up. Add users, assign numbers, and set routing rules in just a few clicks.
Take calls anywhere
Need to step away from your desk? Dialpad lets you flip a call seamlessly between devices without interrupting the conversation.
Keep your existing number
Already have a main phone line? Bring it with you when you make the switch to Dialpad. We'll help you port over your existing numbers.
TEAM COMMUNICATIONS
Connect global retail teams to HQ
One beautiful workspace
Dialpad is much more than just a phone system. Call, message, text, and meet virtually in one easy-to-use app—so every retail location and team is connected.
Transcribe calls and meetings
Your team conversations have never been this productive. Our built-in AI automatically transcribe calls, track action items, and sends post-call summaries right to your inbox.
Integrate your favorite tools
Dialpad not only integrates with the tools you use, like Salesforce and Google Workspace, and PCI Pal, it also has an open API if you want to go custom.
CUSTOMER ENGAGEMENT
Support customers anytime, anywhere
Easy call routing
Customize your call routing in minutes. Dialpad's IVR and virtual receptionist features make sure your customers have a great experience whenever they call.
Built-in messaging & SMS
Reach your customers from anywhere. From order updates to stock checks, Dialpad’s texting feature makes it easy to chat with customers—right from your work number.
Custom business hours
Offer the best customer experience, even during off hours. Set custom business hours and voicemail greetings for holidays and weekends across shared and direct lines.
TRUST & SECURITY
Protect customer data at every step
Your communications across Dialpad are always encrypted to meet global compliance standards. Whether it’s a call recording, meeting, or text, all your data is safeguarded at rest and in transit. Plus, you can turn on single sign-on and set up role-based permissions right in the admin portal.
Loved by retail teams everywhere
Build a more connected retail experience
Support customers and collaborate across your organization in one AI-powered platform.
Retail phone system FAQs
Today, a retail business phone system is essentially a unified communications platform or VoIP phone solution for retail businesses. These cloud-based systems lets your store handle both internal and external communications over the internet—no PSTN (Public Switched Telephone Networks), no expensive and maintenance-heavy hardware needed.
In fact, some modern retail phone systems even let you send team messages, have video meetings, and more—in addition to being flexible and accessible from anywhere.
All you need to access these cloud communications platforms or virtual phone systems is an internet-enabled device and a network connection. That will let you and your employees access their business numbers from a laptop or cell phone. For example, Dialpad's desktop and mobile apps works across iOS, Android, PC, and Mac devices—and even on web browsers if you don't want to download anything. (It's really more of a communications platform than just an online retail phone system.)
Going with cloud / VoIP for retailers makes sense if you don't want to work from the store all day. Retail VoIP providers can give you HD-quality audio communications including phone calls and video meetings—and essentially let you have internal conference calls and handle external customer communications from a single app. The result: Better employee and customer satisfaction.
VoIP also lets retail teams communicate on-the-go from their virtual retail VoIP platform. That means, for example, that retail sales teams no longer have to work from an office or physical retail contact center. It's basically sales from anywhere.
Another benefit is better communication with customers. If a customer is calling your store, you used to have to be in the store to answer the call from the handset. With a VoIP system, you can receive and route calls more effectively no matter where you are since it gives you a fully digital touchpoint. (Plus, a good retail phone system should also provide detailed call analytics to help you monitor your customer support and sales cycles more effectively.)
With so many retail business phone systems and unified communications platforms, there are a few specific features that retail businesses in particular to look for.
One of the most important features is device compatibility and integrations. You want your VoIP solution to be compatible with the other business tools and apps you're already using, so make sure that your chosen communications platform vendor has those third-party integrations (for example, CRMs, ticketing software, project management software, and your everyday tools like Google Workspace.)
The next important thing to look for from your phone system is scalability. A good retail business phone solution should be able to grow with you. Do you get a lot more phone calls and messages during the holidays or seasonal sales periods? Dialpad, for instance, lets you add—and remove—users with just a few clicks, no IT help needed. This way, you can add temporary or seasonal employees to your phone system, and remove them just as easily once the busy season is over.
In most cases, yes. Unless your retail sales business doesn't get any phone calls at all, or you don't want to be able to work remotely, it's much more convenient if you have a unified communications or VoIP app.
They also tend to be much more affordable than traditional telephone lines. Plus, you’ll get a much wider array of advanced features to support your business operations, including features like IVR, custom call routing, unified communications, and more.
Most importantly, VoIP frees up retail businesses to work in a more flexible way, allowing employees to work from the office, from home, or on-the-go. That’s thanks to cloud-based virtual phone lines that lets you basically get a retail services phone number—with no physical infrastructure.