Virtual phone number
What is a virtual phone number? How can you get a business phone number that isn’t tied to physical phone lines? Sign up for Dialpad's AI-powered collaboration platform to get a virtual phone number online in minutes. Try it now!
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If the past few years have taught us anything it’s that businesses, particularly those in the communication field, can’t afford to be rigid. What employees expect from a job has changed dramatically and many business models have adapted to remote or hybrid working arrangements.
If you need a phone number for your business or for your home-based staff, getting a number with local telecom companies isn’t guaranteed—nor may it even be worthwhile anymore.
You can make sure your AU/NZ business stays ahead of the curve with a virtual phone number, ensuring you can be remote, yet still accessible to your customers and prospects. You can even get a local area code to boot.
Securing a virtual phone number in Australia and New Zealand is easy with Dialpad’s unified communications platform and you can also benefit from numerous other features.
What is a virtual phone number?
A virtual phone number is a number linked to an online account with a provider, as opposed to a specific location. It’s sometimes called a softphone or a virtual landline.
Old school telephony systems tend to use an analog setup with desk phones, and numbers are linked to local PBX exchanges/phone lines.
On the other hand, you can get virtual business phone numbers from a VoIP provider (Voice over Internet Protocol, which is essentially a technology that lets you make virtual phone calls over your data or Wi-Fi—basically any kind of Internet connection) and use those VoIP numbers to make and receive calls.
People calling you on a virtual or online phone number won’t be able to tell the difference—to them, it’ll be as if they’re just calling a regular telephone number.
You can also get these virtual phone numbers on your desk phone or mobile, which makes them very flexible and ideal for employees (like salespeople) who need to make a lot of business calls from their personal mobile phones while on the go.
How to get a virtual phone number for your AU/NZ business in 2 easy steps
1. Sign up for a free 14-day trial at dialpad.com/signup. (Fun fact: Dialpad was built by the people behind Google Voice.) It takes just a few minutes and you can sign up with your Google or Microsoft 365 account to speed things up even more.t.
2. That’s pretty much it. You can pick a virtual business phone number in step 2. Signing up for Dialpad also gives you a virtual phone system—definitely take it for a spin over your 14-day trial and try it out. If it’s not for you, you can close your account at the end of the trial.
Get a virtual phone number in minutes
Sign up for a free trial of Dialpad to get set up with an online phone number for your business and start making calls in just minutes. Or, take a self-guided interactive tour of the app first!
Benefits of a virtual phone number for your business
Dialpad’s Connect plan starts at just $15 per user per month, but even the least expensive version comes with:
A virtual phone number
Unlimited calling in the US and Canada
Unified communications features that lets you have video meetings and send instant + SMS/MMS messages
Unlimited call recordings
Other business essentials like custom voicemail greetings, an auto-attendant, call forwarding service, custom outside-of-business-hours call routing, and more
Better call pickup rates for your outbound efforts
One of the major benefits of a virtual number is that it can give your business a local presence—without the need for having a physical one. You’ll be able to register a local number on third-party company directory websites like Google My Business, even if you don’t technically have an office in the area that relates to the local area code.
If your business makes a fair amount of outbound business calls to prospects, you or your reps usually have a much better chance of people picking up your call if the caller ID shows a local phone number.
You can use it across different devices
With traditional phone numbers, you usually have one number per physical phone. With virtual phone numbers and more modern business phone systems (like Dialpad), you can make and receive calls on a digital phone number using your mobile phone, desk phone, or even computer.
No more being stuck to your desk to have phone calls. Need to run errands in the middle of the workday or pick up your kids? Dialpad’s app lets you make sure that anyone dialing your virtual business number will ring your mobile phone.
You don’t need two phones anymore
With the mobile (or “softphone”) app, what that also means is you can get a virtual phone number on your personal mobile phone. For example, if you run a plumbing or home services business, you can get a virtual phone number on your personal mobile phone so that your clients can reach you throughout the day—without having to carry two phones, and without customers calling your personal number.
It’s cheaper
Physical landlines require an initial fee for all of your equipment because you’re basically building a mini telephone exchange in your office. You’ll also likely have to pay rental fees, maintenance fees, and fees for extra lines when your business is ready to expand. Ouch.
By getting online phone numbers through a provider like Dialpad, you don’t have to pay any of these fees, and there aren’t really any costs beyond the price of your monthly or annual plan. If you need to add more (or remove) users, you can easily do that in your online account, which means you’re only paying for what you need.
What you get with a virtual number from Dialpad
Truly unified communications
Even with Dialpad's most basic plan, you get a robust communications platform that includes phone calls, video meetings, and instant + SMS messaging, all in one desktop and mobile app.
Plays nice with any device
One of the best things about Dialpad is that you can use its softphone app on any device. Whether your personal cell phone is an iPhone or Android—or even if you’re using PC or Mac—Dialpad works on all of them (yes, even iOS devices like iPads). Plus, Dialpad's call flip feature lets you flip a phone call from your computer seamlessly to your phone (and vice versa) without dropping the call!
Real-time transcriptions
Dialpad's industry-leading artificial intelligence, called Dialpad AI, is built by our own team from the ground up. What does it do? Not only does it transcribe calls—in real time—it also helps contact center teams in particular with AI Live Coach Cards and keyword tracking in conversations.
Easy call forwarding
Forward your phone calls to your mobile, your colleague, another department, or even a landline. With Dialpad, you get a maximum of five call forwarding numbers.
Customisable call routing
No more waiting for an IT team to change your settings. With Dialpad, you can make changes to your IVR and routing on your own, in minutes, right in your online dashboard. Round robin? Skills-based routing? Set it up however you like!
How much does getting a virtual phone number with Dialpad cost?
If you’re looking for a virtual business phone number, you can get that with any of the three pricing plans for Dialpad Connect (Dialpad’s business communications product):
Standard | Pro | Enterprise | |
Price? | Starts at $20 per user per month | Starts at $35 per user per month | Custom pricing for larger businesses and more complicated needs |
Virtual number? | ✅ Includes 1 local virtual phone number per user | ✅ Includes 1 local virtual phone number per user | ✅ Includes 1 local virtual phone number per user |
Additional numbers? | ❌ | ✅ Local or international virtual numbers | ✅ Local or international virtual numbers |
Porting numbers? | ✅ Local and toll-free porting if you need it | ✅ Local and toll-free porting if you need it | ✅ Local and toll-free porting if you need it |
Unlimited inbound and outbound calls in your country, the US and Canada? | ✅ | ✅ | ✅ |
Virtual phone number with area codes for local presence
Here are the area codes you can get a number for with Dialpad:
Western US
Alaska | 907 |
Arizona | |
California | 213, 279, 310, 323, 341, 415, 442, 510, 619, 628, 650, 760, 805, 840, 858, 909, 925 (to name a few) |
Colorado | 303, 719, 720, 970 |
Hawaii | 808 |
Idaho | 208, 986 |
Montana | 406 |
Nevada | 702, 725, 775 |
New Mexico | 505, 575 |
Oregon | |
Utah | 435, 801, 385 |
Washington | |
Wyoming |
Midwestern US
Illinois | 217, 224, 309, 312, 331, 618, 630, 708, 773, 779, 815, 847, 872 |
Indiana | 219, 260, 317, 574, 765, 812, 930 |
Iowa | 319, 515, 563, 641, 712 |
Kansas | 316, 620, 785, 913 |
Michigan | 231, 248, 269, 313, 517, 586, 616, 734, 810, 906, 947, 989, 679 |
Minnesota | 218, 320, 507, 612, 651, 763, 952 |
Missouri | 314, 417, 573, 636, 660, 816 |
Nebraska | |
North Dakota | 701 |
Ohio | 216, 234, 326, 330, 380, 419, 440, 513, 567, 614, 740, 937, 220 |
South Dakota | 605 |
Wisconsin | 262, 414, 608, 534, 715, 920, 274 |
Northeastern US
Connecticut | |
Maine | 207 |
Massachusetts | |
New Hampshire | 603 |
New Jersey | 201, 551, 609, 640, 732, 848, 856, 862, 908, 973 |
New York | 212, 315, 332, 347, 516, 518, 585, 607, 631, 646, 680, 716, 718, 838, 845, 914, 917, 929, 934 |
Rhode Island | |
Pennsylvania | 215, 223, 267, 272, 412, 484, 570, 610, 717, 724, 814, 878 |
Vermont | 802 |
Southern US
Alabama | 205, 251, 256, 334, 938 |
Arkansas | 479, 501, 870 |
Delaware | 302 |
Florida | 239, 305, 321, 352, 386, 407, 561, 686, 727, 754, 772, 786, 813, 850, 863, 904, 941, 954 |
Georgia | |
Kentucky | |
Louisiana | 225, 318, 337, 504, 985 |
Maryland | 240, 301, 410, 443, 667 |
Mississippi | 228, 601, 662, 769 |
North Carolina | |
Oklahoma | 405, 580, 918, 539 |
South Carolina | 803, 843, 854, 864 |
Tennessee | 423, 615, 629, 731, 865, 901, 931 |
Texas | 210, 214, 254, 281, 325, 346, 361, 409, 430, 432, 469, 512, 682, 713, 726, 737, 806, 817, 830, 832, 903, 915, 936, 940, 956, 972, 979 |
Virginia | |
West Virginia | 304, 681 |
Washington D.C. |
Need a virtual phone number for your AU/NZ business?
Try Dialpad free for 14 days and see how it fits your workflows. Want a sneak peek first? Take a self-guided tour and explore the app at your own pace!
FAQs about virtual phone numbers
Yes, phone numbers online can be safer than analog telephone lines, but as a rule, make sure to check your provider’s security certificates before you invest.
For example, Dialpad has robust security standards and is a member of the Cloud Security Alliance (CSA) and the Security, Trust and Assurance Registry (STAR).
Virtual phone numbers can be toll-free for sure, it just depends on your provider. With Dialpad, it’s easy to get a toll-free number or vanity number. That way, customers can phone you from anywhere, completely free of charge.
You can go a step beyond toll free numbers with Dialpad by choosing a vanity number instead. These numbers usually include a word that’s relevant to your business. For example, Pizza Hut uses “1800 PIZZA HUT,” which is super easy to remember!
If you can’t answer every phone call, then you’ll need a voicemail feature. Because virtual phone numbers use the Internet, any connected voicemail system naturally does the same. Different providers may set up their virtual voicemail systems in different ways, but with Dialpad it’s easy.
In Dialpad, you can listen to voicemails, record custom greetings, and do everything in the app.
Most providers will let you have multiple virtual phone numbers. Dialpad lets each user in your company have a local virtual number. If someone needs more than one virtual number, then usually there’s a charge for that.
This depends on your provider. With Dialpad, all local calls and Dialpad-to-Dialpad calls are free, with charges for some international calls.
In Dialpad, your virtual phone number can be set up to forward calls to five other numbers. (These can be either personal phones or mobile devices.)
Your provider should have an option to do this in your online account. With Dialpad you can do this right in your account settings.
Call routing and call transfers should work with your virtual number the same way it would for a regular phone number. If you’re using Dialpad, again you just have to log into your account online.
From there, you’ll see a few call routing options if someone calls your business’ virtual phone number:
Direct to voicemail
To a message (sends them to a custom recorded message)
To another department
To a specific team member, room phone, or other phone number
To an automated response menu
There are plenty of virtual phone service providers out there, so take your time and shop around. What works for a small, locally-based business with two locations might not be suitable for an international organisation that needs toll-free numbers, and vice versa.
When creating your shortlist, consider these business needs:
What is your budget?
Do you want to be able to upgrade easily? (How much flexibility do you need?)
How many phone numbers do you need?
Do you need to port any existing numbers?
Do you need a local, toll-free, or vanity number?
Some business phone system providers will also have robust features beyond simply being able to make and answer calls, and many will offer a virtual number as part of a unified communications or VoIP app. For example, Dialpad provides a desktop and mobile app, along with text messaging (SMS), MMS, group messaging, and online meetings. If your business relies heavily on communication, look for these additional features and determine what you need from your virtual phone line.
In addition to calls and SMS/MMS (available in the U.S. and Canada), your Dialpad virtual phone number can connect to multiple digital engagement channels, including live chat, WhatsApp, Facebook Messenger, Instagram DMs, and email, when paired with a Digital Engagement license. This allows you to manage all conversations (voice, text, and digital) within one unified Dialpad workspace.
If a call to your virtual phone number cannot reach its destination (for example due to an outage or routing issue), with Dialpad you can configure a failover destination so that the call is automatically forwarded to another number or sent to voicemail. For shared lines such as department or contact center lines on the Enterprise plan, the failover path is managed from Admin Settings → Office → Failover Settings.
If you are on the Enterprise plan, the platform is backed by a 100% uptime Service Level Agreement (SLA), which means the system is designed with zero required maintenance windows and redundant infrastructure for your virtual phone numbers to remain available and reliable.