Dialpad AI— The year in numbers
Dialpad AI isn’t some "bolt-on" feature we rushed out in a panic last year. It’s been listening, learning, and getting smarter for over a decade. In 2025, it didn’t just work—it showed up. Millions of conversations. Zero fluff. Just clarity.
0m+
AI Recaps
0m+
AI CSAT scores
0%
Adoption
Relentless momentum, delivered at scale
None of this happens by accident. In 2025, Dialpad continued to invest deeply in the platform—shipping faster, improving reliability, and turning customer feedback into real progress.
0+
New features launched across the Dialpad platform.
0k+
Bugs squashed, improving performance, stability, and trust at scale.
0b
Minutes of business conversations to date.
From AI-powered conversations to Agentic AI systems
All of that experience led to what comes next. Dialpad’s new Agentic AI builds on years of real-time transcription, coaching, sentiment analysis, and automation. Instead of AI that only listens and summarizes, Agentic AI reasons, acts, and resolves autonomously—with seamless handoff to humans when it matters most. The result isn’t just better automation; it’s a system where every conversation makes both the AI and the people using it smarter.
AI that changes the math for contact centers
In 2025, Dialpad AI wasn’t just widely adopted—it fundamentally changed how contact centers operate. With Dialpad AI embedded across the platform, teams resolved more issues automatically, coached agents in the moment, and gave supervisors visibility at a scale that simply wasn’t possible before.
Supervisors scaled impact—without scaling workload
Managing a contact center usually means doing more with less. We decided to help you do more with better.
74%
AI chatbot resolution rate, deflecting routine issues before they reached agents.
20%
Lower average handle time, helping teams move faster without sacrificing quality.
91%
Of calls received an AI CSAT score, compared to the 15% industry average.
110x
More calls reviewed with AI Scorecards, replacing manual sampling with real coverage.
Happy agents.
Lower turnover.
Lower turnover.
AI shouldn't replace people—it should make their jobs less monotonous.
0%
Less manual work for managers. More time for coaching, less time for spreadsheets.
0%
Faster wrap-up. AI Recaps let agents move to the next call without the paperwork hangover.
0%
Lower turnover. Less burnout, clearer guidance, and a team that actually wants to stay.
Faster ramping. Higher conversions. Zero guesswork.
With Dialpad, ConstructConnect saw 28% higher conversions with AI-driven coaching. By embedding real-time coaching and AI Scorecards into every conversation, they ramped new hires 39% faster and reclaimed 15% of their enablement time.
16 Systems Down. 5,000 Drivers Up.
PS Logistics consolidated 16 phone systems to one AI-powered platform. The result? They cut new-hire setup to just 30 minutes and maintained a 50% driver retention rate. That’s a fully connected national fleet—5,000 drivers strong.
Smoother handoffs. Major league experiences.
Austin FC uses AI recaps and flexible tools to keep ticketing, membership, and stadium teams in sync. The result? Faster responses, seamless handoffs, and a more personal fan experience from the front office to the front row.
Ok, but why Dialpad?
We combine speech science, linguistics, and billions of real business conversations to turn messy, human dialogue into clarity, action, and insight. Everything we build is grounded in evidence, designed with ethics in mind, and measured by real-world impact
0
PhDs on staff
0
Published Research papers
0
AI patents
From AI-powered to Agentic
Dialpad Connect
Dialpad Support
Dialpad Sell
Dialpad WFM
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